Einstein Bros. Bagels

I hadn’t had Einseins in forever! They don’t have them where I live now. I was excited to stop by and I was quickly disappointed. The location didn’t have working fountain drinks so you were pretty limited on how you’d wash this dry sandwich down.. The quality is totally mass produced feeling and messy as can be. Service was nice and they apologized for the lack of drinks, can’t blame them for bad management. All in all, I have no real issue with this location, I’d bet it’s all of them degrading quality for a buck.

Let’s not even discuss food or service quality. We need to go straight to cleanliness, heath, and safety. I’ve provide pictures of things that look like they probably have not been wiped since they opened. This is something that can easily be done once a month. In all seriousness, when I looked up, a dust bunny fell on my face. This tells me it’s probably falling in your food. I would steer clear of here, especially if you care about your well being.

Location is ran poorly, understaffed, and unprofessional. This is the third and last time I will be patronizing this garbage location. Waiting for 2 sandwiches and a drink for 20 minutes in a dirty store. Counters and floors looked like they haven't been cleaned in weeks. Workers were handing out orders to customers who haven't paid but were waiting in line for as long as I was because they're so slow and inefficient. I told them I wanted a two-egg specialty sandwich and a second custom sandwich. Screwed up both then the worker and his unkempt looking boss got an attitude because I brought the wrong order back to them and asked for it to be remade. The manager had the nerve to say to her underling that I shouldn't have told them I wanted that wrong order in the first place, when if they ran their store correctly and had excellent customer service and active LISTENING skills, that stupid comment would not have came out of her mouth. If I wasn't talking to a nice customer who was sharing his frustration with this trash location, I would've demanded my money back. They also returned to me the same two-egg specialty sandwich that was now cold instead remaking it from scratch. I threw it in the garbage.

Not sure what is happening? Is Panera Bread closing Einstein locations? This restaurant has removed all inside tables and has NO indoor dining. Has to be hurting sales. Still like their bagels, but I did enjoy having a seat there to enjoy a breakfast sandwich and always purchased bagels for take home as well. Not going as much these days and I’m sure it’s the same for many previous Einstein customers as well. Too bad ownership!

I hadn’t had Einseins in forever! They don’t have them where I live now. I was excited to stop by and I was quickly disappointed. The location didn’t have working fountain drinks so you were pretty limited on how you’d wash this dry sandwich down.. The quality is totally mass produced feeling and messy as can be. Service was nice and they apologized for the lack of drinks, can’t blame them for bad management. All in all, I have no real issue with this location, I’d bet it’s all of them degrading quality for a buck.